This role

The Customer Success team empowers Dust’s customers—from startups to large tech companies—to achieve their goals. Your work will directly impact the satisfaction and ultimate retention of enterprises and smaller, fast-moving teams alike.

Joining Dust also means pioneering a new form of Customer Success. A GenAI-native company, Dust aims to illustrate how GenAI can help redefine the experience customers can expect from software and how customer success teams can be designed with GenAI in mind.

You’ll contribute to building a new product and category from the ground up in a fast-paced environment that encourages a doer attitude and ownership over outcomes.

Responsibilities

Help customers identify and unlock key use cases. Design successful programs aligning their business objectives and our latest product advancements.
Empower Dust builders. With varying technical capabilities, builders drive and facilitate GenAI adoption within their companies, encouraging cross-pollination of successful augmenting strategies.
Be the voice of our users at Dust. Provide insights on their experience to shape our product in the rapidly evolving GenAI landscape.

Requirements

Significant experience in Customer Success or similar roles, driving adoption and retention for customers, preferably in the SaaS industry.
Proven impact developing and deploying successful digital adoption and education strategies in a rapidly evolving tech landscape.
Excellent communication skills to effectively engaging with a diverse range of stakeholders.
Proactive in identifying and addressing customer needs and challenges, particularly in relation to AI-driven products.
Curiosity, eagerness to learn, adaptability, and a flair for elegant solutions to first-of-a-kind problems.