Email agents let you involve any Dust agent in an email thread — just like you would email or cc a human colleague. Forward a message, reply to a thread, or start a fresh email: the agent reads the thread and responds in the thread (only to you).

<aside> 📘 Feature activation Email agents is an opt-in feature, not activated by default. You can enable it by going in workspace settings.

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How it works

Once the feature is enabled by an admin, every agent in your workspace becomes reachable at the address: [email protected] — where agent-name is the agent's name in Dust, the same name you use to @mention it. Dust uses best-effort matching, so exact spelling isn't required.

When you send or forward an email to an agent:

1. The agent reads the thread, including any attachments directly present in the email you sent.
2. It replies in-thread only to you — other to/cc recipients do not see the agent’s answer.
3. If the agent needs to use a tool that modifies something (e.g., creating a ticket, updating a record), it will send you a confirmation request first.

Getting started

For admins: enabling email agents

Email agents must be explicitly activated by a workspace admin:

1. Go to Workspace Settings
2. Navigate to the section
3. Enable Email Agents under Capabilities
4. Read and acknowledge the security notice

Once enabled, every agent in your workspace is reachable by email.

For users: emailing an agent

To involve an agent in a thread: