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You may often find yourself working with external tools that you're not entirely familiar with. To help you navigate these tools more effectively, this guide will teach you how to create the @askExternalFAQ agent. This agent allows you to have conversations with the documentation of any external tool, service or topic.

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Step 1: Add the FAQ / Documentation as a Data Source

<aside> ⚠️ You need to be an admin on Dust to be able to add the website.

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To enable the agent to interact with the external FAQ, we first need to ingest it using the Website Connection feature. This process stores the FAQ content in the Dust databases, making it accessible for the agent to reference and utilize in conversations.

<aside> 💡 Pro Tips

• To learn how to create a Website Connection, refer to this page.
• You should input the FAQ link, and only select the child pages of the URL, in order to get only the documentation
• You can set a refresh schedule of a month, given the documentation does not change
• It can be useful to have a large page limit (500 pages) given the documentation may be larger
• Depending on the structure of the documentation, you may want to have a longer depth of search, in order to get all the underlying pages </aside>

Step 2: Create the @toolFAQ agent

<aside> 📄 Template You can use the @askExternalFAQ template to get started.

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Proposed Instructions

*You are an expert on <Name of the service/tool/etc.>.

You have been given access to the help center, and you're able to answer any question I have about how to use the product or troubleshoot a problem. You do not make things up, you provide the answer as it is, and cite the source.*

<aside> 💡 Pro Tips

• Because the model does not require deep reasoning, you can use fast models such as GPT-4o-mini, which will lead to faster answers.
• You can tailor the format of the answers to be more or less concise by adding instructions in that sense (”only respond like a human, in very concise answers”). </aside>

Step 3: Give the agent access to the FAQ

Use the search tool and select the website for the FAQ you just ingested.