At Dust, we are committed to maintaining the confidentiality and security of any personal information about our users. Your privacy is always at the top of our priorities.
This Privacy Policy explains who we are and spells out how we collect, use, and disclose information that relates to you, as defined under applicable data protection laws (“Personal Data”) and how to exercise your privacy rights. If you have any questions or concerns about our use of your Personal Data, please contact us using the details provided in Section 16 below.
Permutation Labs, 86 avenue de Wagram, 75017 Paris, France (“Dust”, “we”, “our”, or “us”), develops and provides a platform to build LLM apps and AI assistants with access to your company’s knowledge that allows you to get more done, faster, leveraging composable tools to retrieve and share internal information effectively.
This Privacy Policy applies to you when you access or use the Dust platform, that is to say, our online software-as-service platform, including any related APIs provided by Dust, together with all related applications (“Platform”), participate in our user research activities or otherwise interact or communicate with us.
This Privacy Policy only applies where we are processing your Personal Data for our own purposes and are acting as Data Controller under the General Data Protection Regulation (UE) 2016/679 (“GDPR”).
It does not cover the Personal Data Dust collects, uses, and discloses when acting as a Data Processor under the GDPR on behalf of its Customers (“Customer Personal Data”) and under their instructions in connection with Dust Platform. We invite you to contact your company or organization if you have any questions about its privacy practices.
As Data Controller, Dust will process Customer Personal Data to provide the Platform and for other limited purposes as outlined in Section 6 below.
Where Dust is the Data Controller, if you have any questions about this Platform Privacy Policy or about our data protection practices, you can contact us. See how to contact us in Section 16 below.
Dust collects and processes your Personal Data when you use the Platform. This includes:
| Personal Data Category | Personal Data Source | Processing Purpose |
|---|---|---|
| Identification and Contact Data:First and last name, email address, and telephone number | When you order and use our Platform, or contact us or otherwise interact with us;From third parties and publicly available sources | Delivering the Platform;Marketing Communications (as defined below);Leads qualification; Organizing, managing, and facilitating access to our events |
| Professional or Employment-Related Data:Job position, job title, workplace, and industry | When you order and use our Platform, contact us, or otherwise interact with us;From third parties and publicly available sources | Marketing Communications; Leads qualification; Organizing, managing, and facilitating access to our events |
| Any other Personal Data you voluntarily choose to provide:Personal Data in request or feedback you send us | When you order and use our Platform, contact us or otherwise interact with us | Fulfilling your request related to the Platform and communicating with you in contract-related matters;Marketing Communications |
| Unique identifiers:IP address, Cookie IDs, device IDs, as described by our https://www.notion.so/Cookie-Notice-ec63a7fb72104a7babff1bf413e2c1ec?pvs=21 | When you use our Platform (via Cookies) | Internal Development (as defined below) |
| Device and technical data:Domain server, type of device/operating system/browser used to access the Platform, local and language settings; session logging, heatmaps and scrolls; screen resolution, ISP, referring or exit pages; and date and time of your visit. | When you use our Platform (via Cookies) | Internal Development |
| Digital behavioral data:Web page interactions (clicks, browsing, zooms and other interactions), referring web page/source through which you accessed the Sites, and statistics associated with the interaction between device or browser and the Sites. | When you use our Platform (via Cookies) | Internal Development |
| Personal Data Category | Personal Data Source | Processing Purpose |
|---|---|---|
| Agreement and Transaction Data: agreements, orders, purchases, payment status, and invoices; and your other interactions with us related to transactions, such as service requests and messaging with our customer service | When you order and use our Platform | Managing payments, contracts, transactions, and otherwise meeting our contractual requirements |
| Payment Data: Card data, Corporate bank account information of customers | When you order our Platform | Managing payments, contracts, transactions, and otherwise meeting our contractual requirements |
“Marketing Communications” means when we contact you about Dust’s Platform, events, or business.
“Internal Development” means when Dust improves and better develops the Platform including testing, research, reporting, benchmarking, machine learning, performance analyses, predictions and trend analysis in order to support our business decision-making, to analyze our Customers’ engagement with our Platform, to assess the quality of our Platform and to consider our Customers’ feedback and needs. For our Internal Development, we process anonymised and aggregated data to the extent possible.